Question 1

What are the ingredients in your soap bars?

Accepted Answer

We typically use a blend of plant-based oils and butters such as Rice Bran, Coconut, Shea butter, Palm*, Castor and more. Detailed ingredient lists are always displayed under each product.

Question 2

I have sensitive skin, can I use your products?

Accepted Answer

Our soaps are different from commercial ones. Our soaps are handmade from scratch using the cold process method. The oils selected will moisturize and nourish your skin.
With various scents to choose from, you'll find one you love.
We always recommend checking the ingredients before making a purchase.
Many customers have switched to our soaps and noticed a positive change in their skin. You have to try it to believe it!

Question 3

How long will one soap bar last in the shower?

Accepted Answer

The longevity of your soap depends on storage and frequency of use. We advise using a soap dish with good drainage and keeping it away from direct water flow. To maximize its lifespan, ensure the bar dries fully between each use. It's important to note that cold-process soap, unlike commercial ones, lacks synthetic chemicals and may not last as long.
Another pro tip. Cut your bar in half for longer and comfortable use.

Question 4

Why doesn't my soap look exactly like the photo exactly?

Accepted Answer

Each of our soaps is a labor of love, meticulously crafted in small batches and lovingly cut by hand. This hands-on approach means that every bar is wonderfully unique, with its own individual charm. Natural variations in the saponification process ensure that each batch has its own distinct character, from delightful designs to occasional quirks like tiny air pockets or a delicate Soda Ash film on the surface. These little imperfections are part of the artisanal charm and add to the character of your soap. Embrace these differences as a testament to the craftsmanship behind each bar – after all, it's the uniqueness that makes every wash a special experience. Thank you for embracing the artistry and uniqueness of our products!

Question 5

Do your soaps contain essential oils or fragrance oils?

Accepted Answer

Our soaps only contain natural Essential Oils as well as phthalate free and skin safe Fragrance oils.

Please read product description of each product for detailed information.

Question 6

Can I cancel my order?

Accepted Answer

Yes you can cancel your order, however you must do so within 24hrs of placing the order. Please email us on business.soapystudio@gmail.com (business.soapystudio@gmail.com)if you need any assistance on this.

Question 7

Can I return a product or get a refund?

Accepted Answer

Given the nature of our products, we regrettably cannot provide refunds or accept returns.
However, if you encounter any issues with your purchase, please don't hesitate to reach out to us at business.soapystudio@gmail.com(business.soapystudio@gmail.com)
We're committed to finding a solution and ensuring your satisfaction to the best of our abilities. Your feedback matters, and we're here to help in any way we can.

Question 8

Can't find your answer?

Accepted Answer

Please mail us at business.soapystudio@gmail.com (business.soapystudio@gamil.com)with your question and we will get back to you ASAP.

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